Policy Adopted on October 2024 and will be reviewed October 2026 – Revision 1.0
1. Policy Statement
We recognise that customers often leave tips to show appreciation for excellent service and hard work. We want to ensure that members of our workforce can benefit from this additional income.
This policy sets out our approach to the fair allocation of qualifying tips in line with the Employment Rights Act 1996 (“the Act”). As we receive qualifying tips more than occasionally or exceptionally, the Act requires us to have a written policy and to ensure tips are distributed fairly and transparently.
For the purposes of this policy, the term ‘tips’ refers to tips, gratuities, and service charges. Our workforce includes employees, workers, and agency workers.
2. Reason for Policy
This policy exists to meet our legal obligation under the Act to have a clear and transparent system for collecting, allocating, and distributing qualifying tips. It also ensures that we apply a fair and consistent approach that protects workers’ rights and complies with the statutory code of practice.
3. Who Should Read this Policy
This policy applies to all employees and volunteers who are part of the Revive Hub workforce and who may receive tips during the course of their work.
It is also relevant to any team members involved in the handling, recording, or distribution of tips.
4. Resources
Employment Rights Act 1996 – legislation governing fair allocation of tips
5. The Policy
5.1 Qualifying Tips
Qualifying tips include:
- Tips paid directly to the organisation by customers
- Tips paid to individual workers that the organisation has control or significant influence over
- Tips paid via card, cash, or alternative payment methods
- Non-monetary items such as vouchers, stamps, tokens, or other items with a fixed monetary value
Tips that you receive directly from customers—either in person or through apps—over which the organisation has no control or influence, are not covered by this policy.
5,2 Accepting Tips from Customers
We do not require or encourage customers to give tips. If tips are given, they are entirely at the customer’s discretion.
Tips are only accepted in cash.
5.3 Collection, Allocation and Distribution of Tips
All qualifying tips from customers are collected in a designated tip jar and recorded weekly.
This policy is non-contractual. We may update it as needed. Any proposed changes to the method of allocation will be communicated in advance and consulted on. Updated versions will be made available to all staff and volunteers.
5.4 Payment of Tips
All tips are retained until the end of the year and used to fund the volunteer Christmas dinner. Additionally, up to £15 may be used per volunteer to buy a birthday card and gift.
Tips are not paid directly to staff.
5.5 Record Keeping
We keep a record of all qualifying tips received and how they have been allocated to each worker. These records are retained for three years from the date the tip was received.
All data is processed in line with current data protection legislation. Further details are available in our privacy notice.
5.6 Right to Request to View Tipping Record
You may submit one written request every three months to view our tipping records for a period of up to three years, provided you were working with us throughout the period requested.
You are entitled to see:
The total amount of qualifying tips received at our place of business
Requests should be submitted to the Hub Coordinators and will be processed in accordance with data protection law.
5.7 Resolving Issues or Concerns
If you have any concerns or questions about this policy, or how tips are handled, please contact the Revive Hub Coordinators in the first instance.